Help Center – Frequently Asked Questions (FAQs)
Welcome to the Growx.academy Help Center!
We’re here to help you make the most of your learning journey.
Below you’ll find answers to the most common questions about our courses, payments, certificates, and more.
1. What is Growx.academy?
Growx.academy is an online learning platform offering skill-based courses designed to help students, professionals, and entrepreneurs grow in their careers. We provide high-quality, practical, and easy-to-understand lessons from expert instructors.
2. How do I create an account?
Creating an account is simple:
- Go to https://growx.academy
- Click on the “Sign Up” or “Join Now” button
- Fill in your name, email, and password
- Confirm your registration via email (if required)
Once done, you can log in and start learning immediately.
3. How can I enroll in a course?
- Browse our course catalog and select the course you want.
- Click “Enroll Now” or “Buy Now.”
- Complete your payment using available methods (e.g., card, bKash, Nagad, or PayPal).
- After payment, the course will be available in your dashboard instantly.
4. What payment methods do you accept?
We accept multiple payment options, including:
- Debit/Credit Cards (Visa, MasterCard)
- bKash, Nagad, Rocket, Upay (for Bangladesh users)
- PayPal (for international learners)
If you face any payment issues, contact our support team for help.
5. Can I get a refund if I’m not satisfied?
Yes, we offer refunds under certain conditions.
Please review our full Refund Policy for details.
Generally, you can request a refund within 3 days if you face technical issues or if the course is not as described.
6. Do I get a certificate after completing a course?
Yes! Upon successful completion of a course, you’ll receive a digital certificate of achievement from Growx.academy.
You can download, print, or share it on LinkedIn and other platforms.
7. How can I contact support?
You can reach our support team at:
📧 Email: [insert your email address]
💬 Or use the Contact Form on our website’s Support or Help page.
We usually respond within 24–48 hours.
8. Can I access the courses anytime?
Yes. Once you enroll, you get lifetime access to your course (unless stated otherwise).
You can learn at your own pace, anytime, from any device.
9. Are there any free courses?
Yes! We occasionally offer free or discounted courses.
Follow our social media pages or subscribe to our newsletter to stay updated on offers.
10. How can I become an instructor at Growx.academy?
If you’re an expert in your field and want to share your knowledge, we’d love to hear from you!
Email us at [insert your email address] with your topic and experience details, and our team will get in touch.
11. My video isn’t playing — what should I do?
Try the following:
- Refresh the page
- Clear your browser cache
- Try another browser or device
- Check your internet connection
If the issue continues, contact us at support@growx.academy.
12. How can I update my profile information?
Log in to your account → Go to Profile Settings → Edit your name, email, or password → Click Save Changes.
